Johneecake Terms and Conditions

All our Products made by Johneecake are subject to the following Terms and Conditions.

INGREDIENTS

All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.

It is the responsibility of the Customer to inform us prior to the confirmation of their order of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of our cake.

All products are made to be eaten on the day of the celebration.

ORDERS

Online orders have a minimum of (3) days notice or 72 hours to delivery or pick up, and a maximum of 2 months booking as we are continually booked in advance. Please contact us if an Emergency cake is needed and where possible, we will try to accomodate.

PAYMENT

Full payment is required when ordering online

UNFORESEEN CIRCUMSTANCES

Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the Payment will be refunded within seven (7) days of notification to the Customer.

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.

DELIVERY

We offer delivery for certain destinations. Delivery is charged at our discretion

Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.

A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back with our premises and it will be the customer’s responsibility to collect the product.

PUBLICATION

We reserve the right to use any image of a Product made by us for publication at a later date.

PICKUP

The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.

REFUNDS/CANCELLATION/POSTPONEMENT POLICY POSTPONEMENT

If, for any reason the event is required to be postponed, please contact us immediately.

The new date proposed will be subject to availability.

CANCELLATIONS/REFUNDS

If cancellation of the order is required, and you have paid your full balance online, the refund policy is as follows:

If the cancellation is up to one (1) month in advance of your pick up or delivery date, you will receive a full refund.

The time between 1 month and the 7 days prior to pick up or delivery, a 20% DEPOSIT will be kept from the full amount paid

If the cancellation is less than seven (7) days prior to your event, there will be no refund given.

Refunds will be paid within 30 days of cancellation.

Please note: Any non-refunded balance may be credited toward future purchases.

NEED HELP?